We are fully committed to making exceptional products and that is why we offer a 100 day trial for all of our bedsheets purchased from our website. If you are unsatisfied with your purchase for any reason, we are happy to issue a full refund within 100 days from the date of fulfillment.
Refunds take between 3-5 business days to be processed once we have received your bedsheets, and will be made to the original method of payment. If a gift card was used initial payment of the order, the refund will first be applied back to the gift card and any remaining credit will be applied to the secondary form of payment.
We do not accept returns in the following situations:
○ Damage, stains or discolouration of sheets that were not present before first use and are not factory defects.
○ Significant changes in fabric texture due to improper handling or washing.
○ Used sheets that have not been properly washed prior to return/exchange.
The following items are not included in our 100 Day Trial:
○ Bedsheets released under collaborations/ co-branded collections.
○ Bedsheets marked and sold as “clearance”.
Each customer is entitled to 1 return for any single product or set across either the Lyocell or Cotton collections. Utilization of the 100 Day Trial in either collection will mean that the 100 Day Trial will not apply to the other collection, and for subsequent orders from any collection.
We reserve the right to reject return requests if an item, upon inspection by our team, does not meet the above requirements. Any items that are not eligible for return that have been sent to us will be returned to you, subject to a $20 delivery fee (for Singapore orders) for collection and re-delivery of the items. For international orders, redelivery is charged according to our international courier’s rates, which may vary.
To request for a refund, please fill out our return form and we will get back to you in 3-5 business days to help you with your request. Please note that our 100 Day Trial is currently only available for orders shipped within Singapore.