Highlights
Return / Exchange Policy
You may cancel an order prior to delivery and we will process a refund of your purchase to the original method of payment. This process may take up to 14 days to be reflected in your account.
Each customer is entitled to 1 return/exchange for any single product or set across either the Lyocell or Cotton collections.
Returns & Exchanges must be done within 15 days from the shipping date. Items must be unwashed/unscented with tags on and in its original packaging.
After the order if delivered, all exchanges are final; no refunds will be issued for amount variances. This policy applies to all exchanges, including those due to size, color, or style changes.
Weavve Home provides exchanges/returns for all regular-priced items, except for:
○ Clearance and Imperfect Sale items,
○ Gift cards,
○ All Blankets,
○ All Pillows,
○ All Towels,
○ All Kitchen and bath accessories (e.g. Dryer balls, Brushes, Plates, Face & Body Sponges and Loofahs/ Shower pad/ Poux)
○ Pillow Mist Spray & Eye Mask and specifically stated non-returnable items
○ Brand Partner products
We do not accept returns in the following situations:
○ Damage, stains or discolouration of sheets that were not present before first use and are not factory defects.
○ Significant changes in fabric texture due to improper handling or washing.
○ Used sheets that have not been properly washed prior to return/exchange.
We do not accept exchanges in the following situations:
○ An exchange request is submitted more than 15 days after an order has been fulfilled.
○ An item that is damaged through use or defective but not due to our error.
○ An item that is customised and meets order specifications.
Shipping is free on your 1st return for any order. For any additional trips whereby the customer is not home, there will be a $10 charge for pick-up service.
If you are returning your item(s) from an order that came with a free gift, the free gift must be returned with any returned item(s). Failure to do so $35 will be deducted from the refund value.
We reserve the right to reject return requests if an item, upon inspection by our team, does not meet the above requirements. Any items that are not eligible for return that have been sent to us will be returned to you, subject to a $20 delivery fee (for Singapore orders) for collection and re-delivery of the items.
For international orders, redelivery is charged according to our international courier’s rates, which may vary.
This return and exchange policy applies only to orders made on weavvehome.com
Weavve reserves the right to make changes to the policy at its discretion.
How to Request for Refund/ Exchange
Please fill out our return & exchange form and we will get back to you in 3-5 business days to help you with your request.
Please reach out to us at hello@weavvehome.com if you have queries on whether your item can be returned or if you wish to exchange an item.
Refunds take between 3-5 business days to be processed once we have received your bedsheets, and it will be made to the original method of payment.
If a gift card was used for the initial payment, the refund will first be applied back to the gift card and any remaining amount will be refunded to the original mode of payment (e.g. Credit Card, Grab Pay etc.) If a discount code was applied, the discounted amount will not be refunded to you. The original shipping fee and shipping guarantee are non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 5 days from the date your return request was placed.
Defective / Incorrect Item Received
Kindly contact our Exchange Department at hello@weavvehome.com about this issue and we will reply to you within 2-3 working days (delays in our email replies may be expected during peak and sale periods).
Please provide snapshots of the defective area / incorrect item and submit your request via email at hello@weavvehome.com.
○ Do kindly seek our confirmation prior to returning your order.
○ Proof of defect must be verified by our Customer Service team to be eligible for an exchange/return.
○ An exchange will be done if the item(s) sent to you is deemed defective.
○ A refund will only be processed if the item(s) have run out of stock for exchanges
Exchanges will only be done for an item(s) in its original condition (tag intact, unused and unwashed and in its original packaging). Exchanges for item(s) which do not meet all mentioned conditions will be duly declined.
We advise that all items are to be hand-washed and NOT soaked. We do not guarantee that the items will not be altered (colour runs, size shrinks, etc.) after washed or soaked, and if this happens, Weavve Home will not be responsible and no return request due to this reason will be entertained.
There may be a 500g difference in weighted blanket weights and a 1-3 cm difference in actual dimensions for all bedding products due to mass production.
Please allow slight variation in the product colour due to lighting and different monitor resolutions (e.g. yellow vs off-white, dusk lilac vs grey, etc.)
For printed designs, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece.
Items with minor imperfections (loose thread, crease marks, slight dotted stains etc.) which do not affect the overall appearance and function of the item will not be considered a defect.
Quality not up to expectation or customer's subjective opinions and preference are not considered as defects.
100 Day Trial - Note: 100 Day Trial will be no longer apply with effect from 20 Aug 2023 2359
Orders made by 20 August 2023 will still be eligible for the 100 day trial. Any orders made thereafter will no longer be eligible.
The 100 day trial is eligible for all of our bedsheets purchased from our website. If you are unsatisfied with your purchase for any reason, we are happy to issue a full refund within 100 days from the date of fulfillment.
Refunds take between 3-5 business days to be processed once we have received your bedsheets, and will be made to the original method of payment. If a gift card was used initial payment of the order, the refund will first be applied back to the gift card and any remaining credit will be applied to the secondary form of payment.
We do not accept returns in the following situations:
○ Damage, stains or discolouration of sheets that were not present before first use and are not factory defects.
○ Significant changes in fabric texture due to improper handling or washing.
○ Used sheets that have not been properly washed prior to return/exchange.
The following items are not included in our 100 Day Trial:
○ Bedsheets released under collaborations/ co-branded collections.
○ Bedsheets marked and sold as “clearance”.
Each customer is entitled to 1 return for any single product or set across either the Lyocell or Cotton collections. Utilization of the 100 Day Trial in either collection will mean that the 100 Day Trial will not apply to the other collection, and for subsequent orders from any collection.
We reserve the right to reject return requests if an item, upon inspection by our team, does not meet the above requirements. Any items that are not eligible for return that have been sent to us will be returned to you, subject to a $20 delivery fee (for Singapore orders) for collection and re-delivery of the items. For international orders, redelivery is charged according to our international courier’s rates, which may vary.
To request for a refund, please fill out our return form and we will get back to you in 3-5 business days to help you with your request. Please note that our 100 Day Trial is currently only available for orders shipped within Singapore.
EMAIL SUPPORT
Please reach out to us at hello@weavvehome.com if you have queries on whether your item can be returned or if you wish to exchange an item.
This return and exchange policy applies only to orders made on weavvehome.com
Weavve reserves the right to make changes to the policy at its discretion.
